It's the software, stupid...

Or wait -- is it the touchscreen interface? The feature set? Or is it just the absence of a totally confusing mix of buttons, scroll and push wheels, and disparate applications... Whatever the reason, the iPhone has the highest customer satisfaction -- 82% of users are "highly satisfied," versus 51% for the BlackBerry, next highest in the latest ChangeWave user poll.

After 18 months with a BlackBerry 7130C, I'm not surprised. I'm still struggling with the integration of the phone UI and function with the "smart" stuff that supposedly makes it a smartphone.

Let's see how this upcoming generation of iPhone clones fares -- and hope the handset manufacturers really get what it is that makes the iPhone experience not just a cool one -- but a deeply satisfying one.